Integral role in maintaining and optimising our computer systems and networks. Reporting directly to the IT Manager, you will serve as the first point of contact for technical issues, ensuring prompt resolution and appropriate escalation when necessary. Your efforts will be vital in maintaining optimal system performance and achieving high levels of user satisfaction

Contract Type: Permanent
Hours: 37 per week

The Role

Key responsibilities

• First line support: Diagnose and resolve hardware, software, and network issues, maintaining a professional and customer-focused demeanour.
• Ticket management: Manage raised tickets and keep our Helpdesk and CRM systems up to date, ensuring tasks are completed within agreed time frames.
• On-site & remote support: Provide IT support to customers both on-site and remotely, delivering timely and effective solutions.
• Team collaboration: Work closely with fellow team members, providing support as needed and collaborating on larger projects.
• Workload management: Prioritise and manage multiple tickets, tasks, and mini-projects simultaneously.
• Operating system support: Provide support for Windows as well as productivity platforms such as Office 365
• Software installation: Install and manage software applications across multiple devices.
• Printer & AV support: Troubleshoot and support printers, scanners, photocopiers, and audio-visual equipment
• Mobile Device Management (MDM): Assist in managing and maintaining mobile devices.

The Person

• Previous experience working in an IT related role, Desktop support, Hardware installation etc.
• Knowledge of computer networking (LAN/WAN).
• Good understanding of computer systems, mobile devices and other tech products.
• A strong passion for IT and a desire to develop your technical skills
• Analytical thinking and attention to detail skills.
• Excellent organisational, timekeeping and communication skills.
• Excellent problem-solving skills.